Company Policy

At MBTrader, we are committed to delivering high-quality products with excellent customer service. Our goal is to ensure a smooth, secure, and satisfying shopping experience for all customers.

Key Policies:

1. Product Authenticity: All our products are 100% original and accurately described.
2. Order Handling Time: Orders are processed and dispatched within 1–2 business days.
3. Shipping: Delivery timelines may vary based on location and courier services (typically 2–5 business days).
4. Secure Transactions: All payments are processed securely in accordance with Daraz and local e-commerce standards.
5. Customer Service: We are available to support your queries via chat, email, or phone between 10 AM – 7 PM (Mon–Sat).

Return & Refund Policy (Aligned with Daraz.pk Guidelines)

We follow a 7-day return policy as per Daraz.com.pk standards for eligible products.

You can request a return or replacement if:

• You received the wrong item.
• The product is damaged, defective, or not as described.
• The product is unused and in original packaging.

Conditions for Return:

• Return must be requested within 7 calendar days of delivery.
• Product must be in its original condition (unopened, unused, tags intact, original packaging).
• For electronics and gadgets, DO NOT open or break the seal if you plan to return.
• We reserve the right to deny returns that do not meet policy criteria.

Non-Returnable Products:

• Custom-made or personalized products.
• Health and beauty items (opened).
• Perishable goods or hygiene products.
• Digital goods once delivered.

Refund Timeline:

• Refunds are issued once the returned item is received and inspected (usually within 7–10 business days).

Need Help?

For any support related to your order, product inquiry, or return:
Email: support@mbtrader.pk
Call/WhatsApp: +92-335-286-0356
Office Hours: 10 AM – 7 PM (Mon–Sat)

Thank you for choosing MBTrader – Your Trusted Online Shopping Partner!